Refund policy

At Vybrio, we are committed to providing a positive shopping experience. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund process below:

1. Return Eligibility

  • We accept returns within 30 days of receiving your order.
  • Items must be unused, undamaged, and in their original packaging.
  • Certain items (such as clearance items, perishable goods, or personalized products) may not be eligible for return. Please check the product description for specific return information.

2. Exchange Process

  • If your item doesn’t meet your expectations, we encourage you to exchange it for another product.
  • To exchange, please contact our customer support team at [support email/phone number]. We will assist you in finding a suitable replacement.
  • In case of a sizing issue or incorrect product, we will cover the shipping cost for the exchange.

3. Store Credit

  • We offer store credit for returns instead of a refund, which can be used for any future purchases.
  • This option gives you more flexibility to choose a new product, and we’ll issue the credit as soon as we receive your returned item.

4. Refund Process

  • If you prefer a refund, we will process it after we’ve attempted to resolve the issue through exchanges or store credit.
  • Refunds will be issued to the original payment method and may take up to 7-10 business days to reflect on your account, depending on your payment provider.
  • If the item is returned after 30 days or not in its original condition, we may not be able to process a refund.

5. How to Initiate a Return/Exchange

  • Contact our customer support team within 30 days of receiving your product.
  • Provide your order number and a description of the issue, and we’ll guide you through the process.
  • Please ensure that the product is securely packaged and, if required, return it to the address provided.

6. Damaged or Defective Items

  • If your item is damaged or defective upon arrival, please contact us immediately. We will either send you a replacement or issue a full refund.
  • If you notice any damage upon receiving the item, please report it within 7 days to ensure a smooth resolution.

Contact Us

If you have any questions or need assistance, our customer support team is here to help you every step of the way. Please contact us at support@vybrio.com.